At Whalee, customer satisfaction is our top priority. We aim to ensure that every purchase you make with us meets your expectations. If you are not fully satisfied with your order, please review our refund and return guidelines below.

1. Eligibility for Returns

You may request a return or exchange if:

• The product you received is damaged, defective, or incorrect.

• The request is made within 48 hours of delivery.

• The item is unused, in its original condition, with tags, packaging, and proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Personal or hygiene-related products 

• Discounted or clearance products

• Products damaged due to customer misuse or negligence

3. Refund Process

• If your return is approved, you may choose replacement, exchange, or refund.

• Refunds will be processed through the original payment method (bKash, bank transfer, etc.) within 7–10 business days.

• For Cash on Delivery (COD) orders, refunds will be made via mobile banking or bank transfer.

4. Delivery & Return Charges

• If the product was delivered incorrectly or is defective, Whalee will bear the return delivery charges.

• If the return is due to a change of mind, the customer will bear the return shipping costs.

5. Steps to Request a Return/Refund

1. Provide order details, product photos/videos, and the reason for the return.

2. Our support team will review and guide you through the return process.

6. Contact Us

For return and refund requests, please reach out to us:

📞 Phone: +8801975164760
📧 Email: whaleeclothing@gmail.com